The All-In-One Case Record Management System with Housing Support.

Stop Juggling Multiple Systems – Manage Client Records and Housing Support in One Place.

Our case record management system is designed for a wide range of services but especially for supported housing providers, seamlessly integrating client files, risk management, and housing support. With everything in one place, your team can spend less time on administration and more time delivering meaningful support.

Built for the Future of Supported Housing:

Whether you’re a small charity, CIC, a service provider to local authorities, or a housing association, our electronic case record management system scales with your organisation, providing the flexibility you need.

See the difference for yourself

Driving success for our customers

Some key features of ECCO

  • Why Choose ECCO?

    At ECCO, we know your priority is delivering the best support to your clients. Whether you have 3 or 3000 staff users our system is designed to make your work easier, more efficient, off the shelf or tailored to your needs, service and reporting.


    How ECCO Helps You:

    Everything in One Place: Manage client support, housing management, scheduling, and incidents with one simple system.

    Grows with You: Flexible and scalable, ECCO adapts as your organisation changes.

    Easy for Everyone: Intuitive design works on any device, so your team can get started straight away.

    Support That Cares: Our UK-based team is here to help whenever you need us.

    With ECCO, you get more than software you get a partner who understands your needs and is here to support you.

  • Big Power for Small Teams (Up to 20 Users)

    Are you a charity, CIC, small business, supported living provider, or OFSTED-registered service? ECCO is built for you. Perfect for teams of up to 20 users, ECCO is an all-in-one, ready-to-use platform that combines client management & building operations in a simple system, helping you deliver person-centred support while staying on top of reporting, compliance, and funding-with the flexibility to fit the way you work.

    Quick to set up: Start using ECCO straight away, with minimal training needed.

    Effortless to use: Our intuitive design means less admin & more time for your clients.

    Tailored for your services: Customise modules for safeguarding, incident reporting, scheduling, more, to fit exactly how you work

    Stay compliant and in control: Instantly log activities, access real-time reporting, & keep records audit-ready as your organisation grows

    With ongoing support from our dedicated team, you’ll always have the help you need.

  • Big Power for Big Teams (20 to 3,500+ Users)

    Are you a large charity, council, housing association, or private business needing a robust solution and a partner who adapts as your needs change? ECCO delivers award-winning software that handles heavy workloads and complex requirements, all at one simple price per user.


    You get powerful, flexible tools for data, security, integrations, and business intelligence reporting-plus a dedicated team that’s always ready to help your organisation adapt and evolve. Need compliance? Integration? Custom reporting? No problem.

    Award-winning software

    Smart, flexible, and built around you

    No hidden fees – one simple price.

From small start-ups to large companies, here’s what our clients say.

Business Support Manager

“We have been using ECCO software since 2012. Its clear graphical interface and intuitive work flow meant that ECCO was soon popular with our staff. ​During that time ECCO has enabled us to, evidence the support we are giving, more effectively support our clients and win new contracts.

We currently contract with a variety of commissioners including (but not exclusively) Children in Need, Tudor Trust, Lloyds TSB Foundation, Tier 1 and Tier 2 local authorities plus others. From a management perspective it is difficult to see how we could have delivered our new services without it. The potential efficiency savings are considerable as we have moved to a largely paperless system and our staff have been able to spend more time delivering outcomes with relevant information always to hand. We have, I believe more than covered the cost of the licence fee.”

Benefits of ECCO

  • Real time reporting including client outcomes
  • Customisation and integration
  • Support planning and risk management
  • For organisations who offer a range of support services
  • SMART outcome focused support plans
  • Health and safety buildings management
  • 24 / 7 Support
  • Online client file library
  • Ongoing support for customisation for the duration of your licence agreement
  • State of the art audit logs
  • Management KLOE dashboards
  • Request the development of new features
  • Different service pathway designs
  • APIs to support your integration as required
  • Group support recording
  • HACT social value monitoring
  • Any necessary staff training required
  • Incident reporting and safeguarding pathways
  • Service charge payments module
  • Visit scheduling for sheltered accommodation

Who Can We Help?



    Contact us for your free demo

    We appreciate your interest in ECCO. It's crucial to us that you get the best software system to enhance your service provision. To ensure we are the right fit for you please could you kindly fill in our contact form below: